SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elixeria.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elixeria.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
From the moment we unboxed this mini piano, my son was hooked! He loves exploring different sounds and melodies - even trying to replicate tunes he hears on TV or radio. The size is perfect for him to carry around wherever he goes; from living room concerts to outdoor performances in our backyard! Not only does it keep him entertained but also nurtures his love for music which as a parent brings me immense joy.
What a delightful little toy! My child can't get enough of it. The sound is surprisingly good for its size and the keys are perfect for tiny fingers.
My daughter loves her new mini piano. She's been playing with it non since we got it, she even brings it to bed with her!
Excellent 👍
This mini keyboard has become my son’s favorite pastime. He enjoys creating his own music tunes and feels like a real musician!
cool
bought this for my nephew who dreams of becoming a pianist one day... he was overjoyed!! 🎹🎵
Recommend
this small piano has brought so much joy to our home. not only does my kid adore playing on it but also keeps him engaged for hours.
ok 👌
For such an affordable price, I didn’t expect such high-quality sound from this cute little instrument – pleasantly surprised!
The best part about this tiny wonder is that you don’t have to be musically inclined to enjoy playing around with the sounds – pure blissful entertainment 😊
This miniature musical marvel has made learning fun! Can't recommend highly enough.
So happy with this purchase. 😄
Absolutely worth every penny spent on this adorable mini piano - kids absolutely love making their own concerts at home 🏠🎶
💖 💖💖💖💖💖💖💖💖
My little one can’t stop pressing the keys and dancing to her own tunes! It’s a delight to watch.
Superb
This mini piano is so cute, compact and perfect for my 3-year-old. He's always making music now!
fine
I bought this as a gift for my niece who loves music - she was thrilled! The size is just right and the sound quality exceeded our expectations.
satisfying
this toy piano has been a hit in our house! even i find myself playing around with it sometimes 🎹
wow
A must-have for any child interested in music. It's easy to use, durable, and provides endless fun!
totally adorable!
This little gem of a toy piano has exceeded all my expectations. It's perfectly sized for small hands and the sound quality is surprisingly good, not at all tin like I feared it might be. My daughter spends hours playing on it, making up her own songs and performing concerts for us. It's been wonderful to see her creativity bloom with this simple yet effective musical tool.