SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
5-20 Business days |
Canada, Europe |
5-20 Business days |
Australia, New Zealand |
5-20 Business days |
Central & South America |
5-25 Business days |
Asia |
5-20 Business days |
Africa |
5-25 Business days |
*This doesn’t include our 1-3 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of elixeria.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of elixeria.com.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I've been using this portable aroma diffuser for a couple of weeks now, and I can't how impressed I am. It compact yet robust, easy to carry around in my bag without any issue. The aromas it produces are absolutely divine - they linger for hours and create such a calming ambiance wherever I go. This little device has truly enhanced my daily routine.
Love this little gadget! The scent it produces is amazing, and it's so portable. I can take it anywhere with me.
Wow, what a fantastic diffuser! It's small but powerful and the aroma for hours.
This device has been great for my office space. It’s compact, easy to use and really freshens up the area!
Recommend
I was skeptical at first but now I'm love with this handy diffuser - the perfect companion for traveling 🧳✈️.
Good product
The best thing about this product? Its portability. It fits right into my bag without any hassle at all.
👍👍👍
i am usually not one to leave reviews but i had to make an exception here...this aroma diffuser is just too good 😊
wonderful
Absolutely adore how lightweight yet effective this portable diffuser is; makes relaxation on-the-go a breeze!
lovely scents...
No cords or wires involved which makes it super convenient for me as I travel frequently 💼.
Recommend
The battery life on this bad boy surprised me - lasted way longer than expected 👏👏
satisfied
Small, handy and powerful - that's how I'd describe this aroma diffuser.
Ok
This little device has been a lifesaver on long flights. The calming scents help me relax and sleep better.
wonderful
who knew something so small could make such a big difference? i'm totally in love with my new portable diffuser ❤️
impressive
The best part is its size! So easy to carry around without any fuss or bulkiness 😊👌
Great product! ❤️❤️❤️❤️❤️❤️❤️
Aroma therapy on-the-go? Yes please! This portable diffuser has been a blessing in my busy life.
Compact and efficient
This portable diffuser really elevates my mood wherever I go. Love it!
truly impressive